Frequently Asked Questions
Everything you need to know about your Fallen Footwear order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn footwear in its original packaging. Please note that sale items are final sale and cannot be returned.
How do I know which size to order?
Our shoes generally run true to size. We recommend checking our detailed size guide located on each product page for specific measurements and conversions.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.